Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Medical history and current medications
• Payment information
• Service preferences and booking history
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our IV therapy services
• Process payments and manage your account
• Communicate with you about appointments and services
• Ensure your safety during treatments
• Comply with legal and regulatory requirements

3. HIPAA Compliance

As a healthcare service provider, we are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your medical information is treated with the highest level of confidentiality and security.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• To comply with legal requirements
• To protect our rights and safety
• With your explicit consent for medical referrals
• To trusted service providers who assist in our operations

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• File a complaint if you believe your privacy rights have been violated

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this privacy policy, please contact us at privacy@ivxoxo.com or call our customer service line.